CUSTOMER INFORMATION
Return & Refund Policy
A straightforward process, with help when you need it.
30-day return window
Contact us within 30 days of receiving your item to request a return. For a change-of-mind return, the item must be unused, in its original condition and in its original packaging.
How to request a return
Email [email protected] with your order number and the reason for your return. Please obtain authorization before returning an item. We will provide return instructions. Authorized returns are sent to 3 Allée Henri De Navarre, 64320 Idron, France. This return destination is in France; a return from the United States is an international shipment.
Who pays return shipping
If we made an error or your item is damaged, defective or incorrect, we cover the return shipping cost. If you change your mind, you pay the return shipping cost, including the cost of returning the item to France. No restocking fee applies.
Damaged, defective or incorrect items
Please contact us with your order details and a description of the issue. Photographs can help us review the problem and arrange an appropriate resolution with you. The unused, original-condition requirements for change-of-mind returns do not prevent a claim about a damaged, defective or incorrect item.
Refund processing
After your returned item is received and inspected, and your refund is approved, the funds will be returned automatically to the original payment account within 10 calendar days. Contact us if you need help with a refund.
Questions? [email protected]